Founded in 2018, SA-based startup, Voyc helps African call centre operators, via its software, make informed decisions. With headquarters in the Netherlands, Voyc is rebranding and expanding to intern…
What Nigerian banks can do to reduce crowds going forward
A crowded hall is almost normal for a typical Nigerian bank, but recent events call attention to the associated health concerns. While the low adoption of e-banking is mostly blamed, agent banking mig…
The grand opening — Tek Experts Nigeria
Every day, we hear stories of Nigerians in the diaspora who outperform in their various career endeavors. Last week Tuesday we heard the story of Tek Experts; a global IT support company that official…
With MyReview, customers can give feedback to service providers
Ever used a company’s product or service and felt this strong need to share your thoughts about it? Often times people have feedback or complaints after trying out a particular product or servic…
Ordering pizza online from the new Dominos Nigeria website
Everybody loves pizza, except you have not had it, then I promise you will like it in time. There are different pizza parlours in Lagos and more are being added every day. Some school of thought belie…
For budding entrepreneurs: Winning in an already crowded market
It’s indeed intimidating for budding entrepreneurs coming into an industry with abundance of players already – fierce competition. Your goal definitely would be to have the largest share o…
Hepva’s Promise of Quality Customer Support Service
Over the week, I was trying to shop for a printer on one of the leading online marketplaces in the country. The printer I wanted to go for had no model number in the product details, so I tried gettin…
Do Tecno and Infinix have the best customer service in Nigeria?
When it comes to customer service, especially when it comes to repairing and fixing of devices, a lot of organisations fail woefully in Nigeria; but Carl Care that services Tecno and Infinix took me b…