Ever used a company’s product or service and felt this strong need to share your thoughts about it? Often times people have feedback or complaints after trying out a particular product or service, but they do not know how to share them. Some even do so using mediums that are not effective.
Instead of calling to customer service representatives (who can sometimes be rude), MyReview allows you to share your thoughts on their platform with the extra incentive of getting an audience engagement.
Managed by a team of four – Jaiyeola David (co-founder and Head of Marketing), Ayomide Onasanya (co-founder and CTO), Ifeoluwa Popoola (Back-End Developer) and Samuel Ekpe (Mobile Developer), MyReview is a platform that allows customers review businesses and gives them direct feedback. MyReview came second at the last Enterprise Technology Challenge organised by Cchub, Oracle and Tenecee in November 2015.
Their focus is to enable customers reach out to service providers across board, ensure satisfactory customer experience and delivery of quality service and in time. MyReview bears an uncanny resemblance with Facebook with its “what’s on your mind” feature, but in a formal way.
The platform has a search engine that allows one to either search and write reviews about a particular business or to read what people have been saying concerning a business.
“Our sole aim is to ensure customer satisfaction in the service provision industry,” says Jaiyeola David. “One cannot underestimate how a business could grow by simply getting good reviews from clients,” he adds.
By making such reviews visible for other clients in search of satisfactory service, the founders of MyReview are creating an avenue for a much-needed level of interaction, while making a business out of their idea.
Customers get access to a dashboard where they can see all their reviews. Businesses, on the other hand, can conduct polls, surveys and studies using the Review Dashboard as well as have access to a “business analytics page. “This allows businesses to get feedback and also engage users — “even during a live review,” Jaiyeola says. Although MyReview allows customers share their thoughts, it remains to be seen the mechanism that has been put in place to ensure that the feedback and complaints are acted upon.
Having formally launched on the 28th of November 2016, MyReview still has a long way to attain full market penetration and relevance. However, they have shown considerable promise within a short period.
Ifeanyi is a desk reporter-turned administrator. Outside of work, I love to read and travel.
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