When it comes to customer service, especially when it comes to repairing and fixing of devices, a lot of organisations fail woefully in Nigeria; but Carl Care that services Tecno and Infinix took me by surprise with the amazing service they rendered and their well organised company.
I took my phone in for a broken screen and it was repaired under 7 days, no charges, no fuss. The phone was covered by the warranty, but it was impressive, nonetheless. This was the best customer service I have experienced from any Nigerian merchant.
I managed to get some pictures of the building which has a regular section and a VIP (Very Important Person) section for people with phones worth over ₦20, 000. The rest rooms, though! Yikes!!(You might want to get that taken care of, Carlcare)
Carecarl is at No.77, Opebi Road,Ikeja,Lagos State, Nigeria. Do you know any organisations with good customer service? We would love to know!
Jan. 25: New Built in Africa episode – Selar: End-to-end eCommerce platform for Africa’s passion economy
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