Over the week, I was trying to shop for a printer on one of the leading online marketplaces in the country. The printer I wanted to go for had no model number in the product details, so I tried getting across to the support team of the store on every available channel but couldn’t get a satisfying response.
In the recent past, we have cultivated the habit of resorting to the social media in order to convey our grievances with brands and companies alike.
However, my scenario as narrated above could be a thing of the past if we can hold Hepva responsible based on its promises.
How Hepva will help
First, Hepva is a smartphone app designed to enable customers find answers with respect to support information, inquiries among others.
Hepva allow users to chat with customer services of businesses listed on the platform. In a situation where such business aren’t on board, Hepva chat agents will help out.
“Hepva will find answers simply by messaging and connecting customer services of various businesses and utilities in one place.”
The application is looking forward to minimizing the dominance and dependence on reaching out to customer support on phone.
And in the case of my experience above, Hepva will assist me by using the traditional means to reach out to the brand for response to my inquiry.
Dotun John, one of the brains behind the app, said businesses can use the data collected during chat sessions to analyse which service areas to improve on.
“Hepva is not trying to play in the customer service space, we are only acting as a catalyst in helping users find answers simply by messaging which has become part of our lifestyle.”
While the platform is free for users, usage attracts a fee for brands and businesses. Individuals can sign up now for early beta access.
Feature Image Credit: ANDAVOY