Since Monday, online savings platform, PiggyVest has been experiencing some glitches on both its web and mobile app. Users have already begun to take notice.
Pls piggy can't gain access to your app or website and I really trusted this platform now its making me fear. Why can't things just workout n Nigeria. I need to take out my money and I used safelock pls
— EyenObongOwo (@udyobot) September 24, 2019
@PiggyBankNG Experiencing issues. Help.
— 80k Dodo! (@SkedeZ) September 24, 2019
@PiggyBankNG Please I made a withdrawal on 22nd September 2019 which is on Sunday and have not received the money till now and it was not reversed back to my PiggyVest account ,please I hereby plead for a reversal or should be credited into my account ASAP.Thanks
— oluwashindara (@oluwash56878433) September 24, 2019
Users who took to the startup’s Twitter handle lodged complaints of inability to log into their account on either platforms, transaction failures, non-reversal of unsuccessful withdrawal, amongst others.
There were few complaints from new prospects who simply wanted to create a PiggyVest account but couldn’t get around it. Strangely, some users have had no interruption to their Piggyvest service.
A call was placed to PiggyVest’s customer care service to find out the real situation. The representative dismissed any alarm, saying that it is only a network glitch that might be specific to Airtel and Spectranet users, and that affected users should clear their cache in order to resolve arising issues.
The suggested fix however only works for the web interface and not the app.
Similar words of assurance were also made in a tweet via Piggyvest’s official Twitter account 20 hours ago.
Apologies for the inconvenience. We noticed it's an issue affecting just Airtel and Spectranet users. Kindly try a different network and it should work fine.
— PiggyVest (@PiggyBankNG) September 24, 2019
This is not the first time such an incident is occurring though. About a year ago users complained about PiggyVest’s mobile app and website not working.
It should be noted that PiggyVest earlier in the year re-branded on the account of restrategising and more importantly, to upgrade its app to include more services.
Hopefully, the online savings platform would find a lasting fix to this problem in no time.
Techpoint Build 2020 is holding virtually in August 2020. You can register now to attend for free.
Subscribe to the Techpoint Africa weekly newsletter here.
Nigerian startups raised $55.4m in Q1 2020; over 99% of which came from foreign sources. Find out more when you download the full report.