Absa Bank Kenya loses KSh 107.7 million to fraud

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October 27, 2023
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4 min read
Absa Bank

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  • Fidelity Bank reportedly limits money transfers to neobanks
  • Absa Bank Kenya lost KSh 107.7 million to fraud

Fidelity Bank reportedly limits money transfers to neobanks

Fidelity Bank

If you have an account with Fidelity Bank, you might have noticed that you can’t send money to neobanks, including Kuda, OPay, and Moniepoint.

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Why? TechCabal reported that the transfer restrictions started a fortnight ago due to growing concerns about fraud and customer verification, even though the bank told customers the limitations were related to an app update.

Nigerian banks and fintech companies have incurred significant losses due to cyberattacks and fraudulent activities since the beginning of the year.

Here are some numbers: According to a report, the total amount involved in fraud cases increased to N9.75 billion in the second quarter of 2023 from ₦2.58 billion in the previous quarter, representing a 276.98% increase.

The incident resulted in ₦5.79 billion in total losses, a staggering 1,125 per cent increase over the ₦472 million lost in Q1 2023.

On PoS channels, there were over 10,098 fraud cases totalling ₦1.95 billion between the second quarters of 2022 and 2023. Also, 34,772 computer-based fraud cases worth ₦18.97 billion were reported during the study period.

Regulations currently in effect mandate that banks establish a framework for risk management to identify and reduce risks. Can a bank, however, arbitrarily halt transfers to another bank?

Absa Bank Kenya lost KSh 107.7 million to fraud 

absa bank kenya

Absa Bank Kenya has reported a KSh 107.7 million ($716,566) loss to fraud in 2022.

However, the bank said its internal interventions to reduce fraud risk resulted in recovering KSh59.1 million ($393,213).

How? The bank claims that, in addition to four social media fraud awareness campaigns, it conducted a consumer and employee awareness campaign through messaging last year and sent 12 SMS alerts to customers.

Fraud is still a major issue in Kenya's financial sector. Studies show that online fraud in Kenya rose five times in 2020.

In line with trends observed in 2021, fraud continues to evolve rapidly and corresponds to customers' increased preference for digital propositions, according to Absa's inaugural sustainability report.

The lender says card-not-present fraud remains the most common type, followed by cheque fraud and stupefying.

Card-not-present fraud is a subset of credit card fraud in which the fraudulent transaction occurs without the customer physically presenting the card to the merchant.

Transactions conducted over the phone or online in which the user only provides credit card numbers are susceptible to fraud.  

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Have a fun weekend!

Victoria Fakiya for Techpoint Africa.

She's autistic and interested in mental health and how technology can help Africans with mental disorders. Find her on Twitter @latoria_ria.
She's autistic and interested in mental health and how technology can help Africans with mental disorders. Find her on Twitter @latoria_ria.
She's autistic and interested in mental health and how technology can help Africans with mental disorders. Find her on Twitter @latoria_ria.

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