- Starting February 1, 2024, the Electricity Company of Ghana (ECG) has announced that applications for services such as New Service, Separate Metres, and Additional Load will only be accepted through its mobile application.
- ECG describes this development as part of its digital transformation strategy and efforts to provide efficient customer support.
- Customers must provide accurate information when applying for a service through the mobile app, as they will be contacted using the information they provide.
Customers who want to use the app's services must upload the necessary paperwork for their request to be processed.
The Ghana Electricity Company, owned by the Ghanaian government and managed by the Ministry of Energy, provides electricity to southern Ghana.
In 2020, the Ghanaian government launched a mobile application that allows ECG customers to purchase prepaid credit from their mobile devices. Individuals can use the app to buy electricity credits for other customers while tracking their payments and consumption.
The app has since been updated to include bill payment, a USSD code *226#, real-time energy consumption monitoring, and a reporting desk.
This paperless process eliminates the need to visit physical sales points for certain services.
The company also confirmed that customers who pay through the ECG application will not be charged mobile money transaction fees or the e-Levy.
Meanwhile, ECG has expanded into the country's electric vehicle industry.
In November 2020, the company collaborated with a Ghanaian company, POBAD International, to install electric vehicle (EV) charging systems in some locations in Ghana. POBAD offers self-service machines to customers while also focusing on green technology, such as EV-charging-as-a-service.
According to the partnership announcement, "the pilot will help ECG to carry out thorough engineering and commercial studies into the effects of the EV charging system on EC’s electricity distribution networks, the energy consumption rate of the different charging systems, and any other issues."
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This move contributes to Ghana's 17,000 plug-in electric vehicle usage, which Minister of Energy Dr. Matthew Opoku Prempeh announced in November 2023.
Compared to 84% in 2018, 86.63% of Ghana's population had access to electricity as of 2021. 91% of people in cities and 50% in rural areas have access to the electrical grid.
At the start of 2023, Ghana had up to 23.05 million Internet users, with an internet penetration rate of 68.2%. The nation, closely trailing Algeria — where Nigeria is ranked first — is also among the top six internet-using nations on the continent.