- Bolt South Africa has added a new feature, 'Driver Destinations,’ to its ride-hailing driver application to provide more earning opportunities for driver-partners.
- The new feature allows driver-partners to enter their final destination in the Driver app and then select from multiple orders that are on the way.
- Bolt implemented this after receiving feedback from drivers and courier partners about how it takes them longer to pick up riders on their way home or how difficult it is to find an order that matches their location and destination.
This challenge increases the number of riders waiting for pickup and drivers earning nothing as they return home or to their final destination.
According to Sandra Suzanne Buyole, Bolt's PR Manager for Africa, "At Bolt, we know that our network of 3.5 million fleet, driver, and courier partners is the lifeblood of our platform. Driver Destinations is the newest upgrade to the Driver app, which provides more flexible earning opportunities for driver-partners and ensures the availability of our ride-hailing service for riders.”
Driver Destination is part of Bolt's investment efforts in new products, features, and incentives to improve the Driver app and provide a better experience.
In addition to the latest Driver Destinations, the Bolt driver app includes the Bolt Rewards programme, the Driver Compliments feature, and an in-app cancellation feature.
Further, Bolt is also improving driver experience in other countries. Driver-partners in Nigeria are also eligible for fuel and insurance discounts as part of the Bolt Rewards programme. The programme offers tiered rewards and in-app discounts based on points accumulated.
Points are accumulated based on the number of rides completed in a given month; the more rides completed, the more points accumulated.
This development is to help drivers manage their fuel costs, as fuel prices in the country have risen since the removal of fuel subsidies in early 2023. The insurance will also help drivers cover unexpected repair costs.
Bolt's recent expansion efforts have included driver incentives such as commission waivers for driver-partners. Bolt's latest launch in Egypt, its 15th African market, included a six-month waiver of commission fees for drivers.
It also launched in Botswana and Zimbabwe and introduced the same commission fee waiver for drivers in those countries.
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