The SASSA R350 grant has been a vital support system for many South Africans, especially during tough times. But once you’ve applied, the big questions are always the same: “Have I been approved?” and “When will I get paid?” This guide walks you through exactly how to check your SASSA status and track your R350 payment dates.
This guide breaks it all down step by step so you stay informed and avoid unnecessary delays.
Let’s get to it!
Key takeaways
- You can easily check your SASSA R350 grant status online, via WhatsApp, or by calling the SASSA helpline. Staying updated ensures you know where your application stands.
- If your grant is approved, payment dates will depend on the method you chose (bank transfer or retail collection). Make sure to check the relevant source for payment updates.
- Don’t panic if your status is “Pending” or your payment is delayed. Sometimes, this just means your application is still being processed. If your application is declined, you can always appeal for reconsideration.
- If your application is declined, you have 90 days to submit an appeal. Make sure to provide any supporting details or evidence to help strengthen your case.
- The process can take time, but staying informed and proactive (by checking your status and payment dates regularly) will help you stay on top of things.
Understanding the SASSA R350 Grant Process
Before you check your status or payment date, it helps to understand how the process works from start to finish.
Once you apply for the R350 Social Relief of Distress (SRD) grant, SASSA reviews your application to see if you qualify. They look at factors like your income, whether you’re already getting other grants, and your employment status.
If you’re approved, then a payment date will follow. If you’re declined, you can appeal.
Here’s a quick look at the full process:
- Step 1: Submit your R350 grant application
- Step 2: SASSA reviews your details
- Step 3: Your status is updated to Approved, Pending, or Declined
- Step 4: If approved, check your payment date
- Step 5: If declined, submit an appeal for reconsideration
Once you know which step you’re on, it’s easier to know what to do next.
How to Check Your SASSA R350 Grant Status
So you’ve applied for the R350 grant, now it’s time to find out what’s happening with your application. Checking your status will tell you if you’ve been approved, if your application is still being reviewed, or if there’s an issue you need to fix.
There are a few ways to check your status, and you don’t need fancy tech skills to do it. Choose whichever method is easiest for you:
Check Your Status Online
This is the quickest option if you have internet access.
Here’s how:
- Go to the official SASSA SRD website: https://srd.sassa.gov.za
- Scroll down and click on “Check Status” or “Application Status”
- Enter your ID number and the phone number you used when you applied
- Click “Submit”
Once it loads, you’ll see the current status of your application for each month.
Check Your Status via WhatsApp
This is a great option if you prefer using your phone but don’t want to visit the website.
Steps:
- Save the SASSA WhatsApp number: 082 046 8553
- Send a message saying “Hi”
- Follow the prompts by replying with the number next to the option for “Status”
- Enter your ID number and personal details when asked
You’ll receive a message with your latest application status.
Call the SASSA Helpline
If you’re not comfortable with online options, you can always speak to someone directly.
Call: 0800 60 10 11
You’ll need to give them your ID number and the cellphone number you used when applying.
What Do the Different Statuses Mean?
Once you check, you’ll see one of the following:
- Approved – Good news! You’re eligible and payment is coming (check payment date next).
- Pending – Your application is still being reviewed. Keep checking every few days.
- Declined – Something didn’t match SASSA’s criteria. But don’t worry—you can appeal.
- Canceled – Your application was withdrawn. You’ll need to reapply or reinstate it.
How to Check Your R350 Payment Date
Once your SASSA status shows “Approved,” the next thing you’ll want to know is when you’re getting paid. The payment date tells you the exact day the money will land in your account or become available for collection.
Here’s how to check it, based on the payment method you chose when applying:
If You Provided Bank Details
If SASSA approved your grant and you submitted your correct banking info, the payment date will show up on the same SRD SASSA website where you checked your status.
Steps:
- Visit the site and follow the same process as before (enter ID + phone number)
- Scroll to the month that says “Approved”
- Look for a date next to “Pay Date” or “Payment Date”
This is the day SASSA releases your money to the bank. Depending on your bank, it may reflect on the same day or the next.
If You Chose Cash Send or Retail Collection
If you selected cash send or pickup from stores like Pick n Pay, Boxer, Shoprite, or Checkers, the process is slightly different.
Look out for an SMS from SASSA or the partner provider (e.g., your mobile network or SASSA itself) confirming your collection details. It usually includes:
- The amount
- The store name or provider
- A voucher or reference number (for cash send)
- The date when your money is ready
Don’t go to collect without receiving this SMS. The system won’t release payment without it.
What If There’s No Payment Date Yet?
If your status shows “Approved” but there’s no date:
- Wait a few days—SASSA often approves applications first and adds payment dates later.
- Check that your bank details are correct and verified.
- Try again later in the week—payment dates are released gradually.
- If it’s been more than 10 working days, contact SASSA directly.
Common Issues and How to Fix Them
Sometimes your SASSA R350 grant doesn’t go as planned. Maybe your application was declined, or your payment is taking forever. Don’t stress, most of these issues can be fixed if you know what to do.
Status Says “Pending” for Weeks
If your application has been stuck on “Pending” for a long time, it usually means your information is still being verified.
What to do:
- Double-check that your ID number and contact info are correct.
- Make sure you haven’t submitted multiple applications with different details.
- Wait it out—but if it stays like that for more than a month, consider calling the SASSA helpline.
Application Declined
SASSA might reject your application for reasons like income showing in your bank account, receiving other support, or data mismatches.
How to fix it:
- Visit https://srd.dsd.gov.za/appeals
- Enter your ID and the phone number you used to apply
- Select the month you want to appeal
- Submit your reason and supporting details
You must appeal within 90 days of being declined.
Approved but No Payment Date
You’re approved but your bank account is still dry, what is the issue?
Try this:
- Log back into the SRD website and check again in a few days
- If you chose bank payment, confirm that your bank details are verified and up-to-date
- If you chose cash send, wait for an SMS with a voucher code—don’t go to collect without it
Payment Sent to Wrong Account or Store
This happens when your bank details were entered incorrectly or if you switched methods mid-process.
Solution:
- Go to the SRD website and update your payment method
- Only use your own bank account—SASSA doesn’t pay into accounts not in your name
- If you suspect fraud or unauthorized access, report it to SASSA immediately
How to Appeal a Declined SASSA Application
If your SASSA R350 grant application gets declined, don’t lose hope, you have the option to appeal the decision. It’s a straightforward process, and in many cases, SASSA will review your situation and overturn the decision.
Reasons for Decline
Your application could be declined for several reasons, including:
- Income found in your bank account that exceeds the threshold.
- Already receiving other grants or social assistance.
- Data mismatch like incorrect or incomplete information.
- Fraudulent applications if there’s evidence of misleading information.
Don’t worry if you don’t know exactly why you were declined, appealing is the way to go!
How to Appeal: Step-by-Step
Here’s how to submit your appeal and get the review process started:
- Go to the Appeal Portal: Visit the official SASSA appeal page: https://srd.dsd.gov.za/appeals
- Enter Your Details: You’ll need your ID number and the cellphone number you used to apply. Make sure both are correct.
- Select the Declined Month: Choose the month your application was declined. If it’s for multiple months, you’ll need to submit separate appeals for each one.
- State Your Reason: You’ll be asked to explain why you think the decision should be reconsidered. Be honest and clear about any discrepancies or mistakes you believe happened.
- Submit Your Appeal: After filling in your details, submit the appeal. You’ll get confirmation that it’s been received.
- Wait for Feedback: SASSA will review your appeal and notify you of their decision. This can take a couple of weeks, so keep checking your email or phone for updates.
Tips for a Successful Appeal
- Be Clear and Accurate: Double-check your details before submitting.
- Provide Evidence: If you have proof that something went wrong (e.g., you weren’t earning income at the time), attach it.
- Be Patient: Appeals can take time, but don’t give up if it’s declined the first time.
Wrapping Up
Navigating the SASSA R350 grant process can feel a bit overwhelming, but now you know exactly how to check your status and payment dates, how to troubleshoot common issues, and what to do if your application gets declined. Remember, patience and staying informed are key to making sure you get the support you’re entitled to.
Have you recently checked your SASSA status or faced any challenges along the way? Share your experience in the comments below! And if you have any questions or need further clarification, don’t hesitate to ask, we’re here to help!
