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Startup Profile: Resolve — get on-demand customer service, issues resolved promptly

April 11, 2017 · 1 min read
Customer care job

Resolve is a service company focused on providing on-demand customer services to clients. At the heart of its operation, Resolve is driven to meet the needs of customers and likewise businesses by interfacing on their behalf on issues such as disputes, product, product pricing, consumer behaviour, market dynamism etc.

Resolve image

As a new company launched on the 13th of March 2017, the services offered are completely free for consumers. Resolve for business, on the other hand, helps to drive customer loyalty and satisfaction, with faster response times — all at a reasonable fee; thereby providing cost-effective and flexible end-to-end customer service solutions that enable these businesses to meet their business objectives.

How it works

To get their issues resolved, clients visit the platform and provide a detailed description of how they would like to be assisted. Immediately the receipt of complaints is acknowledged, the Resolve team acts on it to deliver customer satisfaction.

Thoughts

In today’s world of business, customer servicing has become very integral towards ensuring customer loyalty and business growth. At such, it comes at no surprise why the startup would choose to play within this space. Despite an impressive value proposition, one major challenge Resolve might face will be how to drive the ideas into the mind of clients; thus using that as a springboard to scale to bigger heights.

But, far from writing off their chances, it will be interesting to see how this platform scale the challenges ahead.

To know how Resolve operates, you can visit their website.


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Ifeanyi Ndiomewese

Ifeanyi Ndiomewese

Author

Ifeanyi is a desk reporter-turned administrator. Outside of work, I love to read and travel.

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