Investigation by the Consumer Protection Council (CPC) is underway against DStv for human rights violation due to a plethora of complaints from subscribers.
In a notice of commencement of investigation signed by the Council’s Director General, Mrs. Dupe Atoki, and served on Multichoice Nigeria Limited, CPC said it has been inundated with a barrage of consumer complaints, alleging wide-range abuse of subscribers’ rights.
The consumer regulatory agency asserted that despite its earlier interventions in form of meetings with the satellite company, telephone and written correspondences with a view to ensuring that they addressed the issues and developed quality standards for the safeguard of the interest of consumers, complaints have been pouring in unabated against the company.
The investigation by the council stated: “these complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualise the full purpose for which they purchased or subscribed to the service.”
Some of the subscriber complaints filed against the digital satellite company include “poor quality of service such as incessant disruption of service without compensation while subscription is current; wrongful abrupt disconnection of service during subsisting subscriptions; monthly subscriptions lasting less than 30 days; and poor redress mechanism and customer services.”
Others were also said to include “advertisements on customer care lines at the expense of consumers; poor implementation of decoder swap policy; and effecting price increase for subscriptions despite payment before due date of increase.”
Off recent, Multichoice which is the parent company of DStv announced an increase in its subscription fee to Subscribers in Nigeria despite complaints about the quality of service to customers service.
NEW EPISODE OUT! Built in Africa, a podcast by Techpoint Africa
NEW REPORT: Nigerian startups raised $28.35m in Q2 2020; only about 4.5% of that came from local investors. Find out more in the full report.