I found the best way to check your subway gift card balance

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February 4, 2025
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8 min read
The best way to check your subway gift card balance

I received a stack of Subway gift cards over the holidays and had to verify my balance whenever I organized a lunch trip. As with most, I first suspected checking my balance would be an issue, but I was determined to make it convenient and straightforward.

In my search for a flawless method, I tried all options, such as store visits, website use, and even a phone call to customer service. After testing and experimenting, some options were much easier to use than others.

In this article, I'll introduce all your options for checking your Subway gift card balance and reveal my favorite one.

Key Takeaways

  • The Subway website or app is the most convenient and quick way to confirm your Subway gift card balance. For immediate access, you only need your PIN and card number.
  • You don't necessarily have to use your actual gift card to access your balance—save your card information in the Subway app and access it anywhere, anytime.
  • Configuring Subway app balance alerts can spare you any disappointment at the counter and remind you at all times when to reload.
  • If you lose your card, contact Subway's customer service to see if you can restore your balance with your original receipt or your card sign-up information.
  • Managing a variety of Subway gift cards is more effortless when consolidated in a single electronic format in the Subway app, which is most convenient for me.

Three ways to check your Subway gift card balance

After several trials in testing my Subway gift card balance, I found the best way to check gift card balance. Let me introduce them to you in a step-by-step format.

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Online on the Subway website:

  1. Locate your PIN and card number on the back of your Subway gift card, and keep them at hand for use when needed.
  2. Go to Subway's website at www.subway.com
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  1. Scroll down the page and click on Balance Inquiry.
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  1. Input your card number and PIN in their respective spaces.
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  1. Once done, click Submit to view your current balance immediately.

This method is so quick that I can see my balance in seconds when I choose my lunch.

Via phone:

  1. Call Subway's customer service at 1-877-697-8222.
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  1. Choose your preferred language when prompted.
  2. Choose the gift card balance option in the menu.
  3. When prompted, keep your gift card with you so you can input your card number and PIN.
  4. Use your phone keypads to enter your card number and PIN when prompted.
  5. Listen to your current balance.

Having my information printed out in advance made placing my call much easier.

In-store at Subway locations:

  1. Go to any Subway store location with your physical gift card.
  2. Ask the staff member who's present to help you check Subway card balance.
  3. Hand them your card. They will swipe it through their system.
  4. You'll see your current balance on their register.
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I enjoy using this feature when I am in a store and wasn't sure about having enough in my balance for my purchase.

What worked best for me: my go-to method

I have used all three methods to check Subway card balance, but my favorite is online. On my busiest work days, I sometimes make my lunch run early, and simply going to Subway's website and accessing my balance in seconds has saved me a significant amount of time. I don't have to sit through a lengthy phone holding period or make an extra trip to the store.

I enjoy having my Subway gift card information saved in my Subway app. That enables me to access my balance by tapping a few times on my phone. I no longer have to search my bag for my actual card, nor must I enter long strings of card numbers. Even on busy mornings, when waiting to grab my coffee, I can quickly check my balance—it's that quick and convenient.

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This method also puts me at ease because I can verify my balance at the store. I won't have to worry about embarrassing encounters at the counter when I realize I don't have enough in my bank for my purchase. It's become a routine that I hardly even think about it anymore.

Challenges you might face and how to overcome them

Like I said earlier, I got many gift cards this holiday, and Subway gift cards were one of them. While I've used them, I've faced quite a few challenges. But with trial and error, I discovered effective ways to work around each of the problems I ran into. 

Here are some challenges I've faced when using my Subway gift cards and the solutions I adopted to overcome them:

1. Lost or Damaged Card

Physical cards can get ruined, lost, or torn when washing clothes. It is dangerous when the card is very valuable to you.

The Solution:

Once you get your card, register it via Subway's website or app. Get a photograph of both sides of your card and store them safely. Have your receipts with your PIN, card number, and activation information printed out.

If you accidentally destroy your card, contact Subway's customer service (1-877-697-8222) with these details. They will verify your identity and ownership of your card, and then you can move your balance to a new one.

2. Website Access Issues

The Subway website can experience heavy traffic, especially during peak lunch hours (11 AM-2 PM). It can lead to timeout errors, loading issues, or balance check failures.

The Solution:

  • Use the Subway app, not the website; it is less buggy and more reliable.
  • Clear your cookie and cache in your browser if you prefer the site.
  • Check your balance during off-peak hours.
  • Ensure you have a reliable internet connection.
  • Keep your browser updated.

3. Incorrect Balance Display

Sometimes, you might notice a difference between your in-store and online Subway gift card balance, most noticeably after making new purchases or experiencing payment processing errors.

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The Solution:

  • Keep your transaction receipts at all times until your balance reflects accurately.
  • Snap photos of your receipts for a backup.
  • Record the date and location of transactions that appear suspicious.
  • Contact customer service with detailed transaction information in case discrepancies arise.
  • Check your balance through several avenues to confirm.

4. Card Number and PIN Issues

The numbers printed on physical cards can fade with age, becoming unreadable and challenging when checking your online balance.

The Solution:

  • Once you get it, have your payment information stored digitally.
  • Store your Subway card in the app.
  • Maintain a secure digital record of your PINs and your card numbers.
  • Take clear, well-lit photos of your new cards.
  • Avoid storing the card where it might get scratched.
  • Handle your card gently to avert number wear-off.

Tips for managing your Subway gift card

From using the Subway gift cards I received during the holidays, I have developed these tips for maximizing your balance:

  1. Digital Protection & Access: Once you get your new gift card, take a picture of both sides. Download the Subway app and store your information securely—this is helpful when you forget your physical card but need to use your Subway gift card to make a purchase. Use the app's added security, such as Face ID or fingerprint lock, and store digital copies of your activation receipts to verify your purchases.
  2. Smart Balance Management: One of the best settings I have found is low-balance warnings when your card drops below $10. To avoid surprises when you get to Subway, try checking your balance before you go. I regularly save screenshots of my balance when I reload and track my transactions in-app. Save your slips for larger reloads until your balance confirms that they are updating promptly.
  3. Maximizing Card Value: Register your card immediately to protect it in case of loss or theft. Link your card to Subway MyWay™ Rewards and earn Subway dollars when spending your gift card value. Check for reload bonus deals, which can add value to your card. Auto-reload can save a lot of time when a repeat visitor like yourself comes in regularly. With a collection of low-value holiday gift cards, combine them into one card for easier tracking and recordkeeping.
  4. Practical Maintenance: Keep your actual cards in a proper holder to protect them from getting damaged. Do not store them in warm places like your car, or your magnetic strip will get damaged. Do not dispose of your activation receipts until your card is empty; you’ll value having them if a balance problem occurs. If you use your card regularly, clean the magnetic strip so it swipes properly.
  5. Organization System: When managing several gift cards like I do, you need to give each one a specific name or purpose on the app to make tracking what you’re using each card easier. Keep a simple record of your purchases and maintain a minimum balance in case of unplanned trips. Set a reminder in your calendar to check your balance regularly and use your card frequently.
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FAQs about Subway gift cards

Can I check my Subway gift card balance without the physical card?

Yes. If you saved your card information in your Subway app or take a picture of your card. In both scenarios, your PIN and your card number, you’ll need the details at the back of your gift card. I usually save this information in my app whenever I get a new card.

How do I reload my Subway gift card?

The three options for reloading your Subway gift card are through the Subway app, website, or any Subway store. I prefer reloading via the app because it keeps my information stored and keeps me moving effortlessly. The minimum reload value is $5; you can make payment via credit, debit, or in-store cash.

What should I do if my gift card balance doesn’t match my records?

First, check your recent receipts to track your spending. If you notice a discrepancy, contact Subway's customer service with your card information and transaction details. Having your receipts handy will help them resolve any issues quickly.

Is there an expiration date on my Subway gift card?

No. Your Subway gift card does not expire, and no fee applies. However, if you lose or damage your card, I suggest registering it in the app to secure your balance.

Can I use my Subway gift card to place online orders?

Yes. You can use your gift card to place orders through Subway's app and website. To do so, simply add your gift card as a payment option to your account. I often use this feature to make advance orders during peak lunch times.

Final thoughts: simplify your experience with Subway gift cards

After trying all of these different options for getting my Subway gift card balance ever since I received them during the holidays, I have become a fan of checking my Subway app for my balance. It's convenient, quick, and at ease, knowing I can view my balance anywhere, anytime.

Subway gift card management doesn't have to be a challenge. You can maximize your Subway gift cards by following a simple routine, such as storing your card information digitally and creating a balance alert. What works best is having a system in place and consistently following it.

I recommend downloading the Subway app if you haven't done so and need to do so now. It's changed my life with my gift cards. Now, I can easily manage my balance and enjoy my favorite subs.

I’m Fredrick Eghosa, a lifelong learner and tech enthusiast with a deep passion for AI, SEO, and digital innovation. I thrive on curiosity, constantly exploring how artificial intelligence is reshaping industries, from content creation to business automation. My true excitement comes from uncovering new ideas, experimenting with emerging technologies, and sharing insights that push boundaries. I love diving deep, asking big questions, and discovering what’s next. 🚀
I’m Fredrick Eghosa, a lifelong learner and tech enthusiast with a deep passion for AI, SEO, and digital innovation. I thrive on curiosity, constantly exploring how artificial intelligence is reshaping industries, from content creation to business automation. My true excitement comes from uncovering new ideas, experimenting with emerging technologies, and sharing insights that push boundaries. I love diving deep, asking big questions, and discovering what’s next. 🚀
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I’m Fredrick Eghosa, a lifelong learner and tech enthusiast with a deep passion for AI, SEO, and digital innovation. I thrive on curiosity, constantly exploring how artificial intelligence is reshaping industries, from content creation to business automation. My true excitement comes from uncovering new ideas, experimenting with emerging technologies, and sharing insights that push boundaries. I love diving deep, asking big questions, and discovering what’s next. 🚀
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